This Privacy Policy explains how Fleet Performance Services collects, uses, discloses, and protects information provided through its public website, service-request experiences, and communications.
Information Fleet Performance Services Collects
Depending on how you interact with Fleet Performance Services, information may include:
- Name, company and business information, email address, and telephone or mobile number.
- Service locations, fuel and service requirements, and fleet or asset information you voluntarily provide.
- Assessment responses, contact messages, emergency-fuel request details, and careers information.
- Attribution, referrer, landing-page, and UTM information associated with a website visit or request.
- Technical, log, browser, device, security, cookie, and analytics information when those technologies are implemented or used.
How Fleet Performance Services Uses Information
Fleet Performance Services may use information to respond to inquiries; evaluate, provide, or arrange services; coordinate emergency-fuel requests; support customers; follow up on assessments; recruit candidates; administer and secure the website and Fleet Performance Services systems; comply with legal obligations; and analyze or improve the website and services when analytics are implemented. Fleet Performance Services may also use information for SMS or other messaging when an individual has consented or when otherwise lawfully appropriate.
Service Providers
Fleet Performance Services may provide information to vendors and service providers that support hosting, security, communications, messaging, customer service, business operations, and other functions on Fleet Performance Services's behalf. These providers should receive information only as reasonably necessary to perform their services and subject to applicable contractual and legal restrictions.
SMS and Mobile Information
Fleet Performance Services may use mobile information to provide SMS communications for the specific programs or use cases an individual requests or consents to. Providing a telephone number by itself does not automatically create consent to receive SMS messages.
Fleet Performance Services will not sell, rent, or share mobile information or SMS opt-in and consent data with third parties or affiliates for their own marketing or promotional purposes. Fleet Performance Services may provide information to service providers that support delivery of Fleet Performance Services messaging, including Sent.dm, only as necessary to provide the messaging service and subject to applicable restrictions.
Reply STOP to opt out of the applicable messaging program. Reply HELP for help or contact Fleet Performance Services. Fleet Performance Services will honor opt-out requests for the applicable program.
Retention
Fleet Performance Services retains information for periods reasonably appropriate to the business, operational, customer-service, security, compliance, recordkeeping, dispute-resolution, and legal purposes for which it was collected. Retention may vary by record type and applicable obligation.
Security
Fleet Performance Services uses reasonable administrative, technical, and organizational safeguards designed to protect information. No system, storage method, or transmission is completely secure, and Fleet Performance Services cannot guarantee absolute security.
Privacy Choices
You may opt out of applicable communications using the instructions in those communications. You may also contact Fleet Performance Services to ask about applicable privacy choices or requests concerning your information. Rights may differ depending on your location and applicable law.
Policy Changes
Fleet Performance Services may update this policy as its website, services, or legal obligations change. The effective date above identifies the current version. Material updates will be posted on this page.
Contact
For privacy questions or requests, use the Fleet Performance Services Contact page or call Fleet Performance Services at (385) 743-1138.